BPO

New Kerala - Mysore, July 31: Giving offshoring a whole new meaning, domestic IT major Infosys today rung the opening bell of Nasdaq Stock Market in the US from here in India — a historic event that the company felt could happen only in a “flat world.” Infosys …

There has been a debate over the stressful life leading by BPO employees in India. This is a sensitive issue and requires proper attention. A few days ago, I came across a news article titled ” BPO firm employee held on charge of killing colleague”. It immediately caught my attention, as I believe i…

It has been noticed that companies import risk from external organizations via links through enterprise resource planning (ERP) and supply chain management (SCM) systems. However, the fastest growing source of importable risk is from your outsourcing partners. Evidences suggest that the quantity and…

Until recently, the Knowledge Process Outsourcing (KPO) boom was hyped in the industry and in media. It was touted as the future of thousands of professionals. However, if we are to believe the recent reports, the much-hyped KPO boom may be over soon. A huge supply gap is all set to cripple the grow…

In the past couple of years, we have been receiving news on how industries one after another are outsourcing their jobs to low-wage destinations. Now it’s the turn of mortgage lenders to join outsourcing wave. According to NelsonHall, the leading independent BPO analyst firm, mortgage lenders in the…

Recently, I had written a post on how offshore clients were losing trust on Indian BPOs because of cases of security breach. The post was titled, ?Is the Future of BPO Industry Secure in India?? Now it seems that India outsourcing industry has woken up to the gravity of the situation. After the rece…